Assistance and Support
Depending on where someone has died, there are different processes to follow. Below you will find more details on each process, these are only guides, we will be on hand to explain things further and to provide you with assistance and support.
What happens when your loved one comes into our care?
Please be assured your loved one will be treated with the upmost respect and dignity from the moment we collect them either from home, a care home or hospital.
When the death occurs at home or in a care home
Call the person’s doctor or the NHS helpline 111
A medical professional will come to verify the death. If the person’s doctor isn’t available, for example if someone dies at night, an on-call doctor or senior nurse can do this. If the death occurs in a care home the nursing staff will do this for you.
Once the death has been verified, call us. We’ll bring the person who has died into our care at whatever time you need us to, day or night.
We will care for them with the upmost respect until the funeral takes place.
When the death occurs in a hospital
If a loved one has passed away in hospital, the next of kin or executors will be informed immediately by the hospital.
A doctor at the hospital will usually issue a medical certificate if the cause of death is known. The hospital will pass the next of kin a bereavement booklet with information on what to do next. If your loved one is to be cremated, please let the hospital bereavement office know.
If the cause of death is unknown or if the doctor is unsure about the actual cause of death, even if it were from natural causes, or if the deceased died suddenly or unnaturally, they will contact the coroner. The coroner may order a post-mortem examination or inquest to determine the cause of death and then issue the documents allowing the death to be registered.
Please note a funeral cannot take place until the coroner’s investigations have been concluded.